Customer Service Survey

In order to better serve you, the Texas Bond Review Board would like to know about your experiences with us. If you rate any category "Below Average" or "Poor", please indicate your reason(s) in the comments section at the end.

 
  1) Are the staff members helpful, courteous, and knowledgeable?
  2) Is the Board's office accessible, clean, and adequately equipped for your needs?
  3) Is communicating with the Board staff via telephone, mail, or electronic mail a trouble-free and efficient process?
  4) Is the Board's website user friendly?
  5) Does the site contain adequate information about the Bond Review Board and the services provided?
  6) Are service complaints easy to file?
  7) If you used the complaint process, was your complaint resolved in a timely manner?
  8) Are Board staff members prompt in providing requested information?
  9) Are any reports, instructions or other printed information provided by the Board accurate and easy to understand?











 

You must click on the "Submit Questionnaire" button to submit your response
.